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Starting in mid-October, Community State Bank will
begin using the Falcon Fraud Manager program on all debit card
accounts. This program adds a layer of protection from possible
account fraud. We have chosen Shazam Inc., based in Johnston, IA,
to implement this program on our behalf.
To detect possible fraud, Falcon scores transaction information
using a neural network model that has been trained to analyze factors
about transactions and each cardholder’s profile. Each transaction
receives a score from 1 to 999; the higher the score the greater
the likelihood of fraud.
What do Community State Bank customers need to do to take advantage
of this program?
Absolutely nothing! This program is being offered to our customers
at no cost. The program should not affect the way you use your
accounts in any way.
Why do Community State Bank customers need to know about this
program?
Due to the nature of the program, cardholders will be contacted
by telephone on behalf of the bank when Fraud Specialists detect
a suspicious transaction or transactions on an account. This call
will be an attempt to verify that transactions were actually made
by the cardholder. These calls will be made during the following
hours:
• Monday through Friday 8:00 a.m.- 9:00 p.m. CT
• Saturday, Sunday, and Holidays 9:00 a.m.- 9:00 p.m. CT
Will this affect me when I go on vacation or travel abroad?
Yes! Usually when you travel on vacation or go abroad it is not
a part of your “normal” consumer purchasing behavior.
For this reason it is strongly recommended that before going
on vacation or traveling abroad you alert your financial institution’s
card department personnel.
What can I do to help?
All Community State Bank customers are strongly encouraged to review
their account activity as often as possible. This can be done
by phone, online or through monthly statements. Any time a customer
identifies a suspicious or unauthorized transaction on an account
they must report it immediately. This can be done by phone, in
person or in writing. The quicker you report, the quicker the
bank can act to identify and prevent any further suspicious or
unauthorized activity.
As always, Community State Bank wants to take the time to thank
you for the opportunity to serve your banking needs and will continue
to do all we can to see that your banking experience is a pleasant
one. Should you have any questions about the program, please call
us at 262-878-3763. |
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